Case Study: Interblock improves field operations and data accuracy with Youreka

Interblock Taps Youreka to Transform Mobile Workforce Operations for Sales Cloud-Based Field Reps

Interblock, a worldwide developer and supplier of luxury electronic table gaming products, needed a better way to support its mobile workforce. Using Salesforce Sales Cloud, the team was still relying on paper-based retail execution and field service processes, which created inefficient audits, poor competitor intelligence, and little actionable business insight.

Youreka provided a fast implementation of its Salesforce-native dynamic forms and assessments for mobile retail execution and field service operations, including maintenance, repairs, and audits. With Youreka, Interblock reps could work offline, capture account and asset data, use contextually relevant questions, and even respond by voice to text. The result was significant time savings, better data accuracy and visibility, improved first-time fix rates and customer satisfaction, and stronger sales decisions backed by actionable BI.

Interblock