Case Study: Severn Trent Water transforms digital customer service with your mum ux

Severn Trent Water improves service for 8 million customers with your mum ux

Severn Trent Water, a major water and waste services provider, had bold ambitions to improve their digital relationship with customers but needed help developing a strategy to achieve them. They partnered with your mum to create a customer-focused digital strategy.

your mum worked with the utility to develop a three-year strategic plan. The solution included a new social media enquiry strategy, a refreshed responsive website, a segregated PLC site, and an interactive incident map. This digital program has become integral to their business and the incident map has drastically reduced pressure on their call centre teams.

Severn Trent Water