Case Study: National Housing Federation achieves a clearer, more user-friendly website with your mum UX

National Housing Federation validates new website structure with your mum through research and testing of real users

The National Housing Federation, a provider of member services for housing authorities, was struggling with a convoluted and difficult-to-navigate website. They engaged your mum to help realign the site's structure and content to create a more user-focused experience.

your mum conducted in-depth research, including a content audit and user testing, to identify problems and propose fixes. They delivered a new information architecture and high-fidelity wireframes, which were validated through testing with real users. This evidence-based approach gave the NHF team confidence that the new website would significantly improve the user experience and helped them secure internal buy-in for the changes.

National Housing Federation