Case Study: VistaPrint restores customer support in 16 days with yoummday

VistaPrint restores customer support in 16 days with yoummday

The customer, VistaPrint, an eCommerce company for online printing and marketing services, faced a critical challenge when a hurricane disrupted its primary call center just weeks before the peak Black Friday season, halting its customer support operations. To quickly restore service and avoid commercial risk, VistaPrint utilized yoummday's Managed Services product.

yoummday implemented its solution by leveraging its pre-vetted, globally distributed network of freelance agents to rapidly deploy remote support across phone, email, and chat channels. This flexible, remote-first model allowed yoummday to restore VistaPrint's full customer support capacity in just 16 days, ensuring service continuity through the critical holiday season without customers feeling the impact.

VistaPrint