Case Study: myexit contacts 30,000 hotels in 20 days with Yoummday

Effective Management of Peak Demand Delivering Results with 50% Budget Savings

The customer, an American travel technology company called myexit, faced an urgent challenge due to a new legal mandate. They needed to contact 30,000 hotels worldwide within a 20-day deadline to avoid potential fines, requiring a team of 90 agents proficient in 17 languages to start almost immediately. They turned to yoummday and its managed service solution after other providers were unable to meet their tight timeline.

Using its freelancer platform, yoummday rapidly hired and trained 90 agents in just five days. The pay-per-contact model incentivized performance and led to a tenfold increase in case closure rates. yoummday successfully completed the project, contacting all 30,000 hotels on time and achieving a 50% budget savings for the customer.

myexit