Case Study: a major German telecommunications company boosts sales performance and customer experience with Yoummday's AI Assist

Boosting Sales Performance and Customer Experience with AI Assist

The major German telecommunications company faced challenges with agents consistently following conversation guidelines during sales-in-service calls, leading to low conversion rates and insufficient data for NPS calculations. To improve sales dialogues and speed up agent onboarding, they partnered with vendor yoummday and implemented its AI Assist product.

yoummday's AI Assist solution provided real-time transcription and analysis of calls, guiding agents by highlighting covered topics and identifying gaps. This resulted in a significant measurable impact, including a higher conversion rate, a boost in customer NPS within three months, and a rise in Agent NPS. The solution also enabled automatic evaluation of conversations for targeted coaching.