Case Study: Leading Upscale American Lifestyle and Fashion Retailers boosts video conferencing adoption with Yorktel

Leading Upscale American Lifestyle and Fashion Retailers - Customer Case Study

Yorktel helped a leading upscale American lifestyle and fashion retailer with more than 600 global locations and over $4B in annual revenue modernize its global video conferencing support. The retailer needed a high-touch, concierge-style managed service to support 65 endpoints, improve user adoption, reduce errors, and deliver a better experience than its previous outsourced audio/video provider.

Yorktel implemented a 3-year master plan built around managed video services, including Day 2 remote management, self-service scheduling through Microsoft Outlook, auto call launch, user training, concierge support, and advisory services to guide future upgrades. The result was renewed confidence in IT, better ROI on the retailer’s video investment, a 14% increase in video conference usage by existing users, and 9% annual growth among new users, with Yorktel advancing the client into Phase 3 toward Microsoft Lync interoperability and cloud services.