Case Study: Leading Power Generation and Distribution Company boosts global collaboration with Yorktel managed video services

Leading Power Generation and Distribution Company - Customer Case Study

Leading Power Generation and Distribution Company, a global energy leader operating in 22 countries with 27,000 employees, needed a better way to support global collaboration and reduce travel costs. After investing heavily in video endpoints and infrastructure, the company was frustrated by inconsistent user experience and service quality from legacy providers. Yorktel was brought in to consolidate services and improve video communications through a strict SLA-based managed service model.

Yorktel delivered a 3-year master plan that included turn-key Day 2 managed services for existing video infrastructure, help desk support, concierge services for critical users, maintenance for refreshes and upgrades, and a room scheduling system integrated with Microsoft Outlook. The solution restored confidence in the video program and drove measurable results, including a 15% increase in video usage within six months, a 45% reduction in corporate travel costs, a 30.8% YTD increase in telepresence hours, a 21.4% increase in endpoints in calls, and a 16.4% rise in telepresence calls.