Case Study: Entertainment Company achieves global collaboration efficiency with Yorktel

Entertainment Company - Customer Case Study

Entertainment Company, a global entertainment organization with parks, resorts, cruise lines, and theme parks across three continents, needed a better way to connect executives and teams across France, Japan, China, and the United States. Before working with Yorktel, the company struggled with aging video systems, inconsistent scheduling and call launches, fragmented ownership of AV and video infrastructure, and rising costs tied to heavy international travel. Yorktel provided video managed services, private cloud hosting, professional design, and webcasting support.

Yorktel implemented a strategic, SLA-based Video Managed Service and a five-year master plan covering video conferencing, video streaming, AV integration, and ongoing support. The solution included managed services, remote concierge support, a hosted cloud environment, standardized rooms, user training, and executive webcast production for town halls and training events. With Yorktel’s help, the customer reduced reliance on global travel, improved communication, and gained a more predictable long-term cost structure across its 500+ endpoint video environment.