Case Study: a Fortune 100 enterprise tech SaaS company certifies 2,000 CSMs with Yoodli AI roleplays

Fortune 100 Enterprise Tech SaaS Company certifies 2,000 CSMs with Yoodli

A Fortune 100 enterprise tech SaaS company needed to deliver experiential, skills-based training to 2,000 customer success managers during a virtual sales kickoff. The challenge was to provide realistic, scalable practice and nuanced feedback under tight time constraints, which traditional coaching methods could not meet. The company partnered with Yoodli and used its AI-powered roleplay platform to address this.

Yoodli implemented a customized AI roleplay solution that provided contextualized customer conversation simulations and automated feedback aligned to the company's internal rubric. The results were significant, with 4,800 roleplays completed and a 4.5/5 CSAT. Participants demonstrated a 5-10% improvement in critical skills like handling objections, and 10% of users sustained adoption of Yoodli two months after the event.