Case Study: Urban Plates streamlines restaurant operations with YOOBIC

How Urban Plates Is Serving up Better Operational Processes with YOOBIC

Urban Plates, a fast-casual restaurant brand serving chef-inspired meals made from scratch, was struggling to keep operations consistent across its growing network. Before YOOBIC, the team relied on emails, spreadsheets, and hard-copy audits, which made it difficult to close the loop on tasks, manage compliance and HR requirements, and maintain alignment across locations—especially as COVID-19 forced changes to their service model.

YOOBIC implemented its digitized task management and frontline operations platform to centralize audits, photos, sales, mystery shopper, and task data in one real-time dashboard. With YOOBIC, Urban Plates improved operational visibility, strengthened audit follow-up, boosted hospitality and kitchen execution, and increased team adoption thanks to the platform’s ease of use. The company reported better processes, stronger cross-restaurant communication, and measurable improvements in areas like food cost, labor cost, cleanliness, and guest experience.

Urban Plates

Drew Michealson

Director of Operations Services