Case Study: Thornbury Veterinary Hospital achieves 8–9 extra consults per day and expanded telemedicine access with Yondo

Thornbury Veterinary Hospital - Customer Case Study

Thornbury Veterinary Hospital, a Melbourne-based small animal clinic founded by Dr Ashleigh Long and Dr Siena Capp, needed a way to be more accessible to clients and stand out from competitors by offering telemedicine consults. To achieve this, Thornbury Veterinary Hospital partnered with Yondo and adopted Yondo’s Live 1‑to‑1 Video Sessions and Onboarding Package to expand online care options and simplify the customer journey.

Yondo built a custom online store template, integrated the “Book Now” plugin, availability calendar, and automated confirmation/reminder emails, and enabled secure Live 1‑to‑1 Video Sessions so clients can book and join virtual consults in a few clicks. As a result, Thornbury Veterinary Hospital was able to add eight to nine extra consults per day, serve more pets and owners, and reduce stress for animals and clients—an immediate and measurable boost to capacity and patient experience thanks to Yondo.

Thornbury Veterinary Hospital

Ashleigh Long

Thornbury Veterinary Hospital