Case Study: Burnaby Heights Chiropractic Clinic achieves more bookings and fewer no-shows with Yocale

Scheduling, charting, annotations, document storage, resource bookings, analytics and more

Burnaby Heights Chiropractic Clinic, a solo medical practice in Burnaby, BC, needed a more efficient way to manage appointments and patient records. Their previous scheduling system was not integrated with their patient database, was cumbersome to use, and lacked useful metrics, creating extra admin work, delays, and missed opportunities to serve patients better. They chose Yocale’s cloud-based booking and client management software to simplify operations and support online self-booking.

With Yocale, Burnaby Heights Chiropractic Clinic added online booking, automatic reminders, and cloud-based client record management that could be accessed from any device and integrated into their website. The results were strong: online bookings grew by 40% over three years, the returning client rate reached 84%, and 93% of booked appointments were attended. The clinic also said Yocale saved about five hours per week, reduced missed appointments by roughly 90%, and made it easier to track appointments, cancellations, and no-shows.

Burnaby Heights Chiropractic Clinic

Forest G. Eaton

Chiropractor