Case Study: HappiDog Training improves scheduling and client management with Yocale

How Yocale's helped HappiDog training improve their customer satisfaction, file management, and save time

HappiDog Training, a small pet services business in Vancouver, BC, Canada, struggled with time-consuming client record management, disconnected appointment and database systems, and complicated calendar scheduling. They turned to Yocale for help with appointment management and client relationship management.

Yocale implemented its smart calendar and cloud-based CRM to centralize scheduling and client information, automate reminders, and make booking more flexible and efficient. With Yocale, HappiDog Training reported a 35% decrease in cancellations, 93% returning clients, and a 99% show-up rate, while also saving time, reducing no-shows, and improving customer service.

HappiDog Training

Charlotte

Owner and a Certified Dog Trainer