Case Study: The Face Studio boosts bookings and reduces admin time with Yocale

How The face studio could devote 100% of their attention to providing services and client care by automating their business

The Face Studio, a highly reviewed medical spa in Surrey, BC, struggled with the time drain of managing appointments, client records, and other administrative work. To reduce manual handling of bookings from calls, texts, and emails, the business turned to Yocale for online appointment scheduling and forms.

Yocale implemented its online booking system, custom forms, automated confirmations, reminders, and client portal to streamline operations and improve client self-service. As a result, The Face Studio reported a 19% increase in bookings, 45% returning clients, and an 87% show-up rate, while saving significant administrative time and improving customer service.

The Face Studio

Tuyen Nguyen

Director & Paramedical / Cosmetic Tattoo Specialist