Case Study: Uptown Salon & Spa boosts bookings and cuts processing fees with Yocale

How a large beauty salon in Surrey Vancouver scaled up with Yocale

Uptown Salon & Spa, a large beauty salon in Surrey, BC, had grown to seven busy staff members and was struggling with manual scheduling, scattered client records, and a heavy administrative workload. The salon also needed a better way to manage more than fifty services and collect client information before appointments, which was slowing down operations and affecting efficiency. Yocale helped them consolidate these processes using its scheduling and business management platform.

With Yocale Platform, Yocale Pay, and Yocale Marketing, Uptown Salon & Spa centralized bookings, client management, payments, online forms, and a new SEO-optimized website in one system. Yocale’s support team assisted with the switch and setup, and the results were strong: up to 30% savings in transaction fees, a 25% overall reduction in processing fees, up to 85% less time spent on manual tasks, a 92% increase in online appointments within six months, no-shows down to 2.8%, and 80% customer retention, while marketing campaigns also drove over 600 new clients for one facial service.

Uptown Salon & Spa