Case Study: Three boosts digital performance with Yext

Three boosts digital performance by providing verified answers with Yext

Three, the mobile brand, needed to improve its digital customer experience and reduce support requests after noticing gaps in how customers found information online and in local search results. The company turned to Yext, using Yext Search and the broader Search Experience Cloud to deliver verified answers and better understand what customers were searching for.

Yext helped Three improve website search with natural-language results and gain actionable insights into customer behavior, search terms, and questions. As a result, Three reported a 0% reduction in online support contacts, along with a 0% increase in Google listing clicks and a 0% increase in website clicks, showing stronger digital performance with Yext.

Three

Graham Johnston

Head of Omnichannel Development