Case Study: The Langham achieves best-in-class customer experience with Yext

The Langham Hotels Delivers Best-in-Class Customer Experience with Yext

The Langham, the luxury hotel brand known for iconic British hospitality, needed a scalable way to manage business information and respond to customer reviews across nearly 40 locations. To support its digital strategy, The Langham turned to Yext and its Search Experience Cloud to improve search touch points, listings management, and review monitoring.

Yext helped The Langham centralize updates and reviews in one dashboard, while also using competitive intelligence to guide strategy. The result was a stronger, more efficient customer experience, with reported measurable impact including year-over-year growth in website clicks and listings clicks, plus millions of Google search clicks driven through Yext.

The Langham

Kasia Rudnik

Director of eCommerce