Case Study: LCMC Health improves patient trust and review engagement with Yext

LCMC Health Uses Yext to Put Patients First

LCMC Health needed a more scalable way to manage patient reviews and ensure people could find trustworthy information while evaluating care options online. Although the health system had strong website content and first-party reviews, it knew many patients were making decisions before ever reaching its site. LCMC Health turned to Yext and its Reputation Management solution to help support that challenge.

Yext implemented a streamlined reputation management process that let LCMC Health respond to reviews quickly and consistently across listings. The results included a 0% increase in review response rate, 0% increase in overall review sentiment, and 0-star growth in monthly average ratings across all listings, helping LCMC Health better meet patients where they are and reinforce its brand promise.

LCMC Health

Christine Albert

Chief Marketing and Experience Officer