Case Study: Bojangles achieves greater operational efficiency and customer insights with Yext

Bojangles is Cooking Up Operational Efficiency and Customer Insights with Yext

Bojangles partnered with Yext to keep its restaurant information accurate and easy to manage across locations, markets, and digital channels. As customer expectations and local search demands grew, the brand needed a faster way to update content, improve visibility, and better understand what guests were searching for and saying.

With Yext’s Brand Visibility Platform, Knowledge Graph, and Yext Reviews, Bojangles streamlined workflow, bulk content updates, and review management for its franchise network. The result was less manual work, faster updates during events like weather or staffing disruptions, and measurable time savings of hours per year, while also enabling structured answers for menu searches and more actionable local customer insights.

Bojangles

Shayla Simmons

Senior Digital Manager