Case Study: Community Fibre achieves 12x customer growth with flat support contacts using Yext

How Community Fibre 12x’d Their Customer Base While Keeping Customer Support Contacts Flat with Yext

Community Fibre was looking to scale customer growth without increasing support burden, and needed a faster, more effective self-service knowledge base. The company implemented Yext to migrate and manage its help content, improve discoverability, and support a strict go-live timeline while avoiding downtime.

With Yext, Community Fibre launched smoothly, optimized its knowledge base, and made it easier for customers to find answers through self-serve help pages and search. The results were significant: the company 12x’d its customer base in four years while keeping customer support contacts flat, reduced support calls, and increased self-serve installations through better branded and unbranded search results.

Community Fibre

Sara Caselli

Head of Digital Product