Case Study: CeX boosts review management and visibility with Yext

CeX Scales Review Management and Boosts Visibility with Yext

CeX, a multi-location retailer, was struggling with unreliable business listings across 87 publishers and more than 55,000 locations, which led to incorrect phone numbers, outdated store hours, and frustrated customers. The company needed a global solution to manage listings consistently as its footprint expanded, and CeX chose Yext to help solve the problem.

Yext implemented a centralized listings management solution for CeX, replacing manual updates that were not scalable. As a result, CeX improved accuracy and visibility across its locations, supporting stronger customer trust and search presence; the case study also cites 0K reviews responded to in the last 12 months, a 0% increase in review response rate, and 0M Google search impressions in the last year.

CeX

Jonathan Cronin

Head of Marketing