Case Study: JK Moving Services drives nationwide growth with Yembo

JK Moving Services - Customer Case Study

JK Moving Services, a large independent moving, storage and logistics company, wanted to expand beyond its traditional DMV base and scale nationally without sacrificing service quality or relying on time-intensive in-home surveys. To support that growth, the company needed a faster, more efficient sales and estimating process, and turned to Yembo’s AI virtual survey technology.

Yembo implemented virtual surveys and Smart Consult guided walkthroughs that let JK Moving complete estimates in minutes, generate inventories automatically, and serve customers remotely across the country. The results included 5,900+ moves booked with Yembo, survey accuracy improving from 86% to 94%, 87%+ year-to-date revenue growth, a 4.8/5 CSAT score, and major sales gains including more reps exceeding $1M in sales and a 47% increase in average revenue per rep.

JK Moving Services

Ken Cohen

Senior Vice President of Consumer Sales