Case Study: Imlach Group achieves 3.5x higher survey efficiency with Yembo

Imlach Group - Customer Case Study

Imlach Group, a family-owned moving and relocation company based in Detroit with more than 95 years of experience, needed a better way to handle growing survey demand. Their manual and outsourced on-site survey process was time-consuming, costly, and limited each surveyor to just a few surveys per day, while also creating delays and occasional inaccuracies for customers.

To solve this, Imlach Group implemented Yembo’s AI-assisted virtual survey platform. With Yembo, the company increased surveyor capacity by 3.5x, boosted weekly survey volume from 10-15 to 40-50 per surveyor, improved survey accuracy by 20%, and achieved a 98.6% average customer rating. The shift also helped eliminate outsourced survey labor and deliver nearly $500,000 in conservative savings.

Imlach Group

Patrick Gomez

Head of Virtual Operations