Case Study: California Moving Systems boosts surveys and cuts costs with Yembo

California Moving Systems - Customer Case Study

California Moving Systems, a family-owned moving and storage company based in Sacramento, California, had long relied on manual, in-person sales and surveys. As travel distances grew and COVID-19 made onsite visits difficult, the team faced high customer acquisition costs, slower survey turnaround, and the need for a safer, more flexible way to survey customers.

Yembo provided CMS with AI-powered virtual survey options, including self-surveys and Smart Consult guided surveys, which were added to the company’s website and used alongside onsite surveys when appropriate. With Yembo, California Moving Systems increased survey volume by 35%, achieved 85% estimate accuracy, completed surveys 2X faster than in-home visits, and reduced cost of goods sold by 28%.

California Moving Systems

Allan Brown

Sales Manager