Case Study: Les Deux Gamins (Montreal restaurant) boosts local customer acquisition and loyalty with Yelp

Les Deux Gamins - Customer Case Study

Les Deux Gamins is a Montreal bistro owned by Valerie, located on a busy, restaurant-packed pedestrian street. Facing stiff local competition, her challenge was to attract new, tech-savvy customers while keeping regulars loyal and managing service expectations.

Valerie leveraged Yelp’s free business tools—responding to reviews, tracking user activity to predict busy times, using check-in promotions for cocktails and tapas, and hosting Yelp events—to engage diners and promote offerings without third-party fees. As a result, the restaurant attracted internet and smartphone-driven customers, expanded word-of-mouth to locals and travelers, used feedback to improve service, and strengthened customer relationships.

Les Deux Gamins

Valerie Girard

Owner