Case Study: Les Deux Gamins achieves increased visibility and stronger customer engagement with Yelp

Les Deux Gamins - Customer Case Study

Les Deux Gamins is a Montreal bistro owned by Valerie G. that began noticing Yelp-driven discovery in 2011 after a customer survey revealed Yelp as a primary referral source. The challenge was leveraging that online attention to shape their reputation and turn casual viewers into diners.

Valerie claimed and actively managed the business’s Yelp page, used a sign-up survey and check-in offers to track and engage customers, and replied to virtually every review. The result was measurable increased visibility and customer connection—culminating in community events (300+ attendees through Yelp Helps) and direct feedback from diners who chose the bistro because of its responsive, respected Yelp presence.

Les Deux Gamins

Valerie Girard

Owner