Case Study: Largest IT Service Management (ITSM) Provider achieves secure, scalable, low-cost white-labeled analytics with Yellowfin

Largest IT Service Management (ITSM) Provider - Customer Case Study

Largest IT Service Management (ITSM) Provider needed to replace an outdated reporting module with a modern, flexible analytics/BI solution that could support hundreds of customers (and thousands of end users per customer) while tightly synchronizing data security and governance with their core application. They engaged Yellowfin to provide a scalable, embeddable analytics and reporting capability.

Yellowfin delivered a completely white‑labeled analytics solution integrated to retain the application’s look and feel and documentation. The implementation gave the Largest IT Service Management (ITSM) Provider improved data governance and security, greater flexibility, a modern UX, robust reporting and lower operating costs.