Case Study: National Home Doctor Service achieves mission-critical operational visibility and faster decision-making with Yellowfin

How business intelligence and sophisticated analytics became the cornerstone for decision making at NHDS

The National Home Doctor Service (NHDS) is Australia’s largest network of visiting home doctors. After merging four separate AMDS organisations, NHDS faced fragmented systems and struggled to get a consolidated view of bookings, met/unmet visits, cancellations, rostering efficiency and other operational KPIs. Seeking a rapid, scalable business analytics solution, NHDS engaged Minerra for assessment and adopted Yellowfin (Yellowfin BI) to deliver unified reporting and dashboards.

Minerra built a data warehouse and deployed Yellowfin reports and dashboards (the “Daily Flash”), enabling rapid prototyping and iterative refinement. The Yellowfin solution automated a daily report that previously took 2–4 hours to prepare and now runs in seconds, reclaiming 75 days per year of senior analyst time; finance reporting moved from 2–3 days to instant with 100% accuracy; NPS data collation dropped from hours to 15 minutes daily; the system scaled to 100+ users and replicated for a Canadian acquisition in under a week. Yellowfin delivered faster decision-making, operational transparency and measurable efficiency gains across NHDS.

National Home Doctor Service