Case Study: George Hull Centre for Children & Families reduces no-shows and wait times with Yellow Schedule

George Hull Centre for Children & Families - Customer Case Study

The George Hull Centre for Children & Families was struggling with a high no-show rate of 30% for its community services, which created long waitlists for essential family support. They enlisted the scheduling software provider Yellow Schedule to help address this challenge and improve access to care.

By implementing the Yellow Schedule system, the organization achieved a 35% reduction in missed appointments. This success freed up 450 appointments annually, created $120k in healthcare value, and delivered an 800% return on investment. Most significantly, Yellow Schedule helped reduce the service waitlist by eight months, allowing the centre to assist families more promptly.

George Hull Centre for Children & Families