Case Study: Cover-More achieves proactive payroll compliance with Yellow Canary’s Always-On Compliance

Navigating complexity with Always on Compliance

Cover-More, a travel insurance and medical assistance provider part of Zurich Insurance Group, faced significant challenges ensuring payroll accuracy within Australia’s complex industrial relations system. Their Head of People Operations needed more than manual checks to gain visibility across every award and agreement to guarantee employees were paid appropriately. To navigate this complexity, they turned to Yellow Canary's Always on Compliance (AOC) Pay Compliance solution.

The solution from Yellow Canary was an automated payroll audit platform that continuously checks payslips against awards, providing clear variance reports and a drivers dashboard to pinpoint the root cause of any issues. This implementation gave Cover-More proactive compliance, allowing them to find and correct errors before they became problems. The results included increased certainty and control over payroll outcomes, strengthened employee trust, and a system that scales to manage their large, diverse workforce, with the vendor's support being highlighted as exemplary.

Cover-More

Gerarda Luck

Head of People Operations