Case Study: Citizens Advice Cornwall simplifies communications and remote working with Yeastar P-Series PBX

Citizens Advice Cornwall streamlines calls for 100–200 staff with Yeastar

Citizens Advice Cornwall, a UK charity providing free advice, faced challenges with their outdated open-source FreePBX system. Their previous system was complicated, unstable, and lacked softphones, which hindered staff mobility and productivity. They needed a user-friendly and feature-rich solution to support their 100-200 staff and volunteers. They selected the Yeastar P-Series PBX System, specifically a P560 unit, to address these issues.

The Yeastar solution provided a robust and easy-to-manage system with the Linkus UC Client for softphone capabilities, enabling a mobile workforce. Features like the Operator Panel and Call Centre Solution streamlined call management, supervision, and training. The result was significantly enhanced usability, simplified management, and uninterrupted communication for staff regardless of location, allowing them to serve the community more effectively.

Citizens Advice Cornwall