Case Study: WESTMED Medical Group achieves improved patient experience with YCD Multimedia digital signage

Ycd Multimedia Assists a Major Multi-Specialty Group Medical Practice with Improving Patient Experience Through Digital Signage

WESTMED Medical Group, a multi‑specialty group medical practice headquartered in Purchase, NY, needed to fill expansive corridors and a lobby with signage that was engaging, calming and easy to update to improve patient experience. They engaged YCD Multimedia to design a scalable, cost‑effective digital signage solution using a multi‑panel video wall approach and the vendor’s Cnario digital signage software.

YCD Multimedia installed a video wall system of more than 70 Samsung thin LED displays across two 300‑foot corridors and the second‑floor entrance check‑in lobby, partnered with ESSENTIALCOM for high‑definition content, and used Cnario to manage distribution and playback. The result, YCD Multimedia reports, was an immediate improvement in patient experience—a calmer, more welcoming environment with reduced anxiety and decreased perceived wait times—validated by WESTMED leadership and measurable by the deployment scale (70+ displays).

WESTMED Medical Group

Simeon A. Schwartz

Managing Director, President, Chairman and Chief Executive Officer