Case Study: Microsoft Store achieves an iconic, dynamic video wall and improved in-store customer experience with YCD Multimedia's Cnario Suite

Microsoft Transforms Its Retail Space with an Iconic State-Of-The-Art Video Wall

Microsoft Store wanted a one‑of‑a‑kind, dynamic and interactive digital signage system to showcase products, promotions and custom content while reinforcing its retail brand across varied store layouts. To meet this challenge it engaged YCD Multimedia (providing the Cnario Suite digital signage platform) alongside Synect Media and Gensler to deliver a solution that would work uniformly across different store configurations.

YCD Multimedia implemented Cnario Suite with custom add‑ons to fully synchronize playback, enable interactive templates and support 35 different display configurations with on‑demand reconfiguration. The result is an iconic video wall deployed across 75 U.S. stores that streamlined content production, made localized and seasonal campaigns easier to deliver, and contributed to higher CSAT scores and improved in‑store customer experience.

Microsoft Store