Case Study: Ysé cuts time-to-refund by 50% with yayloh

Ysé crashes time-to-refund by 50% with yayloh

YSÉ, a French women's clothing brand, faced challenges with slow and manual processing of high return volumes during peak periods, leading to long delays in issuing customer refunds. This inefficiency caused customer dissatisfaction and decreased team productivity, prompting them to partner with the return management solution vendor yayloh.

By implementing yayloh's automated refunds feature, YSÉ was able to streamline its process with triggers that eliminated the need for manual initiation. This solution from yayloh successfully cut the brand's time-to-refund by 50%, reducing it from 14 days down to 7, resulting in a more efficient and satisfying post-purchase experience for both customers and internal teams.

YSÉ

Soline Brissault

Head of Operations