Case Study: Stiksen saves hours processing returns with yayloh

Stiksen saves hours processing returns with yayloh

Stiksen, a Swedish sustainable cap brand, faced a time-consuming and manual return process that was unsustainable as the company grew. Customers had to initiate returns via email, which then required Stiksen and their third-party logistics partner to manually generate and send return labels. To solve this, they turned to the yayloh return management platform.

By implementing yayloh, Stiksen automated its entire return process. The solution provided a branded, digital return form for customers and automated the generation of shipping labels, eliminating manual work. The yayloh platform integrated with their systems to sync return information and automatically calculate refunds. This saved the Stiksen team hours of manual processing, led to a significant decrease in customer messages, and provided a more seamless, sustainable return experience that boosted customer loyalty.

Stiksen

Asim Khandker

Founder