Case Study: Ron Dorff achieves a 20% increase in exchange rate with yayloh

Ron Dorff increases 20% of exchange rate processing returns with yayloh

Ron Dorff, a French-Swedish fashion brand, was facing significant challenges with a lack of automation in its returns process. Manual tasks like processing refunds in Shopify and creating labels led to a high volume of time-consuming customer service emails. To support its growth objectives, the company needed a more efficient solution and chose to partner with the returns management service yayloh.

By implementing yayloh’s return management system, Ron Dorff fully automated its process, including label generation, refund processing, and facilitating exchanges directly through a customized portal. This solution from yayloh delivered substantial results, saving the customer support team 20 hours per month, reducing return-related tickets by 30%, and achieving a 20% increase in its exchange rate.

Ron Dorff

Florencia Nery

Customer Care Manager