Case Study: Myrqvist converts 30% of refunds into exchanges with yayloh

Myrqvist converts 30% of refunds into exchanges with yayloh

Myrqvist, a Swedish footwear brand, faced significant challenges with its manual returns process as it expanded globally. The inability to efficiently handle exchanges led to customer dissatisfaction, lost revenue, and delayed refunds, especially on international orders. They partnered with yayloh to address these issues.

By implementing yayloh's automated returns system, Myrqvist streamlined its process. The solution from yayloh provided options for exchanges and store credit, which converted 30% of refund requests into retained sales. This resulted in a 4.6/5 customer satisfaction rating for returns and 6% of total turnover being powered by yayloh's features.

Myrqvist

Douglas Holm

Ecommerce Manager