Case Study: Luca Faloni streamlines premium returns with yayloh

Luca Faloni tailors a premium return experience with yayloh

Luca Faloni, a luxury menswear brand, sought a returns solution that could support its global expansion and integrate with its new ERP and POS systems while maintaining its high standard of premium customer service.

By implementing yayloh's fully automated and branded return solution, Luca Faloni streamlined its process. The integration automated exchanges and refunds, enabled in-store returns to lower costs, and provided a seamless omnichannel experience. Partnering with yayloh resulted in a 60% reduction in support tickets, a 4.9/5 customer satisfaction score, and over 20% of revenue retained through exchanges.

Luca Faloni

Simon Nieuwland

Digital Project Manager