Case Study: Jeanerica doubles exchange rate with yayloh

Jeanerica doubles retention rate with yayloh

Jeanerica, a Swedish denim house, faced significant challenges as it expanded globally, including a manual and time-consuming returns process. This led to customer service backlogs, an inability to retain revenue from exchanges, and a lack of actionable data. To address these issues hindering their growth, they turned to the returns management solutions provided by yayloh.

By implementing yayloh, Jeanerica automated its returns process, offering features like global returns shipping and QR codes. Most significantly, the yayloh exchanges feature allowed customers to easily request size or variant swaps. This solution led to a 100% increase in their exchange rate and a 3% boost in revenue, while also providing valuable customer data and achieving a 4.73 out of 5 customer satisfaction score.

Jeanerica

Jakob Lindqvist

Ecommerce Manager