Case Study: SysterP cuts claims handling time by 50% with yayloh

How yayloh Tailors Every Experience

SysterP, a Swedish jewelry brand, faced significant challenges in managing returns and claims for its sustainable jewelry. Their manual process for handling claims, which involved verifying items and checking for fraud, was time-consuming, error-prone, and diverted customer service resources. They partnered with yayloh to streamline this critical operation.

yayloh implemented a digital returns platform that automated the process, featuring a branded customer portal for initiating returns and claims. This solution integrated claims management, automated ticket generation, and facilitated resolutions like refunds or exchanges. As a result, yayloh helped SysterP cut internal handling time by 50%, significantly reduced errors, and achieved a 5/5 customer satisfaction rating.

SysterP

Hanna Holmberg

Head of Marketing