Case Study: Ninepine boosts revenue retention and customer loyalty with yayloh

How Ninepine Uses yayloh’s Fully-Fledged Return Management Solution to Skyrocket Customer Loyalty

Ninepine, a rapidly expanding Swedish clothing brand, faced significant operational challenges with its manual return and exchange process, which was not scalable for its small team and was eroding efficiency. They turned to yayloh's fully-fledged return management solution to automate this critical function and transform it into a growth asset.

By implementing yayloh's Return Check-out feature and its powerful rule engine, Ninepine automated its returns, offered customers flexible shipping options, and strategically incentivized exchanges over refunds. This solution from yayloh led to a dramatic increase in Ninepine's revenue retention rate from 10% to over 40%, retained an estimated €2 million in revenue, and significantly cut operational costs while boosting customer loyalty.

Ninepine

Johannes Kayser

Chief Operating Officer