Case Study: House of Dagmar boosts customer engagement and improves returns with yayloh

House of Dagmar boosts customer engagement during the returns process with yayloh

House of Dagmar, a premium Swedish fashion brand, found that its manual, paper-based returns process was not sustainable and prevented them from gathering valuable customer feedback. This was a significant challenge for a brand focused on quality and customer centricity. To address this, they partnered with the return management platform yayloh.

yayloh implemented a fully branded and customizable digital returns process that immersed customers in the House of Dagmar brand. This elevated experience increased customer engagement, allowing the brand to collect qualitative feedback and quantitative data on return reasons. The solution enabled House of Dagmar to identify product issues, share insights with production to improve future collections, and even thank customers for their input, thereby building a stronger community.

House of Dagmar

Fredrika Lövgren

e-commerce Operations Manager