Case Study: Horse Pilot reduces returns and refunds with yayloh

Horse Pilot wins the race with yayloh by cutting returns and refunds

Horse Pilot, a technical equestrian apparel brand, faced the challenge of uplifting its customer return experience to meet high expectations. They needed a seamless, on-brand solution that could handle international returns and provide valuable data analytics to understand return reasons. They partnered with the returns management solution yayloh to address these needs.

yayloh implemented a fully branded and automated return portal that integrated with Horse Pilot's e-commerce platform. The solution streamlined operations, saving the customer service team up to two hours daily and cutting refunds by 50% by encouraging exchanges. The insights from yayloh's analytics also allowed the brand to improve product sizing guides, directly addressing common return reasons.

Horse Pilot

Aurélien Guillon

Co-Founder