Case Study: EasyClothes reduces return costs and boosts customer satisfaction with yayloh

EasyClothes masters automation lower return costs and elevated customer satisfaction

EasyClothes, a fast fashion retailer processing over 300,000 orders annually, faced significant challenges managing its overwhelming volume of returns. The company needed to control rising return costs and reduce its return rate while still providing a seamless, customer-centric experience. To address this, EasyClothes partnered with yayloh to leverage its returns automation and rule engine.

yayloh’s solution automated the generation of return labels using the customer's original delivery carrier and precisely calculated return fees based on market and carrier. This automation reduced manual work and effectively controlled costs. Furthermore, by using yayloh’s detailed analytics, EasyClothes refined its product descriptions, which led to a 5% reduction in its return rate and maintained high customer satisfaction.

EasyClothes

Florence Requilé

Project Manager