Case Study: ANJA achieves faster refunds and fewer support tickets with yayloh

ANJA boosts customer support performance by digitising the returns process with yayloh

ANJA, a feminine swimwear brand, faced a significant challenge as its international growth was hampered by a manual, time-consuming returns process. This system was prone to errors, prevented customer engagement, and provided poor-quality data on return reasons. To overcome this, ANJA partnered with the yayloh return management platform to automate and streamline its operations.

By implementing yayloh, ANJA automated its returns process, introducing a self-service portal for customers and a ticketing system for its support team. The yayloh platform gathered valuable data on return reasons, allowing the brand to make product improvements. The results were substantial, including processing refunds three times faster, a 50% reduction in return-related customer service tickets, and a decreased overall return rate, all while boosting customer loyalty through a fully branded experience.

ANJA

Lucie Hanon

Head of Growth