Case Study: 032c boosts post-purchase brand experience with yayloh

032c boost brand experience post-purchase with yayloh

032c, a Berlin-based magazine and apparel brand, was facing a challenge in its post-purchase experience. Their manual return process lacked any ability to showcase their distinctive brand identity and design, and it created a flood of status inquiries that overwhelmed their customer service team via Instagram DMs. To preserve customer loyalty, they sought a software solution and partnered with the vendor yayloh for a digital returns service.

By implementing yayloh’s return management software, 032c gained a fully branded and automated digital returns process. The solution provided a direct communication channel with customers, which dramatically reduced Instagram DMs by 80% and saved the team several hours per week. For 032c, yayloh resulted in a significant increase in customer satisfaction and loyalty by ensuring their brand was present throughout the entire customer journey.

032c

Joerg Koch

Founder