Case Study: Walla Walla Housing Authority improves efficiency and resident service with Yardi PHA Suite

Walla Walla Housing Authority reduces work order processing by days with Yardi

The Walla Walla Housing Authority faced a challenge in expanding its affordable housing stock to meet community needs amidst federal budget constraints. This growth, particularly in Low Income Housing Tax Credit properties, introduced new compliance and reporting requirements. To manage this, the authority turned to vendor Yardi for a solution using its PHA Suite platform.

Yardi implemented its Voyager PHA software, along with Maintenance Mobile and Inspection Mobile applications. This solution provided new capabilities for finance and compliance reporting. The results were significant, reducing work order processing time by a matter of days. This increased service delivery, improved resident satisfaction, and made maintenance staff much more efficient by eliminating manual, paper-based processes.

Walla Walla Housing Authority