Case Study: Tarragon Property Services achieves faster online leasing and higher resident adoption of online payments with Yardi RENTCafé

Tarragon - Customer Case Study

Tarragon Property Services (TPS), based in Sumner, Washington, manages multifamily and commercial properties across the Pacific Northwest, overseeing nearly 3,000 units. TPS struggled with slow, paper‑based leasing and manual resident communications that led to errors, long lead‑to‑lease cycles and poor tracking of outreach.

TPS adopted RENTCafé to enable 24/7 online leasing, mobile resident portals, online payments, maintenance requests and targeted communications (including onsite tablets for applicants). The platform sped up leasing (they leased an entire Aster Townhomes property online), increased resident adoption of online payments and services, improved staff efficiency and mobility, and strengthened resident engagement and marketing.

Tarragon

Jane Griffith

Marketing Manager