Case Study: Roscoe Properties achieves 95% on-time electronic rent collection with Yardi Payment Processing (Yardi)

Roscoe Properties - Customer Case Study

Roscoe Properties is an Austin-based, full-service property manager overseeing about 11,000 multifamily units. Their site staff were overwhelmed by paper checks and money orders that required manual data entry and bank deposits, while residents lacked convenient payment options that can affect satisfaction and retention.

By implementing Yardi Payment Processing (with online, text, and WIPS walk-in retailer payments) Roscoe effectively eliminated paper payments and instituted a portfolio-wide “no paper” policy. The result: 95% of rent is collected electronically and on time, generating immediate cash flow (about $9 million collected in the first week of the month) with no additional staff effort, and improved resident satisfaction.

Roscoe Properties

Mariana Estrada

Vice President of Operations